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Fixing Your Whirlpool Duet Washer Not Draining – Easy Tips!

If you’re reading this, chances are you’re struggling with the common issue of your Whirlpool Duet washer not draining properly. Whether it’s not draining at all or not emptying water properly, it can be frustrating and disrupt your daily routine. But don’t worry, we’ve got you covered with some easy tips to fix the problem and have your washer up and running once again.

The Whirlpool Duet washer is a reliable and efficient machine that can handle large loads and provide excellent washing results, but like any appliance, it can encounter problems from time to time. In this article, we’ll guide you through the most common reasons for your Whirlpool Duet washer not draining and offer troubleshooting solutions that you can do yourself.

Key Takeaways

  • Whirlpool Duet washers can face drainage issues from a variety of reasons.
  • Clogged drain hose and pump, malfunctioning lid switch assembly, and faulty drain valve are some of the most common reasons for your Whirlpool Duet washer not draining.
  • Inspecting and cleaning the drain hose, pump, filter, and valve can often solve the issue.
  • Testing the drain pump motor and checking the water pump belt are crucial steps in the troubleshooting process.
  • If none of the DIY tips work, reaching out to Whirlpool customer support is recommended.

Check the Drain Hose for Blockages

If your Whirlpool Duet washer is not draining, it’s essential to check the drain hose for blockages. Blockages in the drain hose can prevent the water from flowing out of the machine, causing drainage problems.

Here are the steps to check the drain hose for blockages:

  1. Turn off your washer and unplug it from the power source.
  2. Locate the drain hose at the back of the washer.
  3. Detach the hose from the washer.
  4. Check the hose for any visible blockages. You can do this by shining a flashlight through the hose or running water through it to see if the water flows smoothly.
  5. If you find any blockages, gently remove them using a long-handled brush or a wire hanger.
  6. Reattach the hose to the washer and turn it on to check if the drainage problem is resolved.

If the issue persists, move on to the next section to inspect the drain pump for clogs.

Inspect the Drain Pump for Clogs

whirlpool duet washer drain pump filter

If checking the drain hose for blockages did not solve the problem of your Whirlpool Duet washer not draining, the issue could be a clogged drain pump. Follow these steps to inspect the pump for any clogs and remove them:

  1. Unplug your washer from the power outlet.
  2. Locate the drain pump filter on the bottom front of the machine. It will have a circular cover with a tab in the middle.
  3. Place a towel underneath the drain pump filter to catch any water that may spill out.
  4. Twist the circular cover counterclockwise and remove it to access the filter.
  5. Check the filter for any debris, such as lint or coins, and remove them.
  6. Clean the filter with warm, soapy water and a soft brush.
  7. Replace the filter and the circular cover.
  8. Plug in your washer and run it on a drain and spin cycle to check if the issue has been resolved.

It’s essential to inspect and clean the drain pump regularly to keep your machine functioning correctly and prevent future drainage problems.

Test the Drain Pump Motor

whirlpool duet washer not draining

If your Whirlpool Duet washer is still not draining after checking and clearing the drain hose and pump, it’s essential to test the drain pump motor. Follow these steps to determine if the motor needs to be replaced:

  1. Unplug the washer from the electrical outlet.
  2. Remove the back panel of the machine.
  3. Locate the drain pump motor. It is typically located at the bottom of the machine.
  4. Disconnect the wires from the motor.
  5. Using a multimeter, test the motor for continuity. If there is no continuity, the motor needs to be replaced.

If the motor needs to be replaced, order a new one from Whirlpool and follow the manufacturer’s instructions to install it. If the motor is still functioning correctly, contact Whirlpool customer support for further assistance.

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Examine the Lid Switch Assembly

Whirlpool Duet Washer Lid Switch Assembly

A malfunctioning lid switch assembly can also cause your Whirlpool Duet washer not to drain properly. When the lid switch is faulty, the washer won’t spin or drain, leaving water and soap suds in the machine. Here’s how to examine the lid switch assembly:

  1. Unplug the washer from the power supply.
  2. Locate the lid switch assembly at the top of the washer, under the lid.
  3. Check if the switch is broken, loose, or damaged.
  4. Use a multimeter to test the switch for continuity. If there’s no continuity, the switch needs to be replaced.
  5. If the switch is not the problem, check the wires connected to the switch for any damage or disconnections. If the wires are damaged or disconnected, replace or reconnect them.

If the above steps do not fix the issue of your Whirlpool Duet washer not draining or spinning, it’s best to seek professional assistance. A certified technician can diagnose the problem and provide a reliable solution to get your washer back to its optimal performance.

Check the Drain Filter for Debris

whirlpool duet washer not draining

The drain filter is an essential component of your Whirlpool Duet washer that prevents debris from clogging the drain hose. If your washer is not draining properly, it’s possible that the filter is blocked, and needs to be cleaned.

How to Access the Drain Filter

The location of the drain filter may vary based on the model of your Whirlpool Duet washer. Typically, it is located at the bottom of the machine, behind a small door. Consult your product manual to locate the filter on your machine.

Steps to Clean the Drain Filter

  1. Turn off your Whirlpool Duet washer and unplug it from the power source.
  2. Open the door covering the filter and place a towel underneath to catch any water that may spill.
  3. Use pliers to slowly turn the filter counterclockwise, taking care not to force it. If it does not turn, do not apply too much pressure- it may be permanently stuck.
  4. Once the filter is removed, clean it thoroughly under running water, ensuring that all debris is removed.
  5. Reinstall the filter by turning it clockwise, taking care not to cross-thread it, and secure the cover.
  6. Plug the machine back in and conduct a test by running a short cycle.

Remember, cleaning the drain filter is an essential maintenance task that should be performed every few months to ensure your Whirlpool Duet washer operates smoothly.

Verify the Water Pump Belt

Whirlpool Duet Washer with Water Pump and Belt

If your Whirlpool Duet washer won’t drain or is not emptying water properly, the water pump belt may be defective or broken. Here are the steps to verify the condition of the belt and replace it if necessary:

  1. Unplug the washer from the power source and turn off the water supply.
  2. Remove the back panel of the washer using a screwdriver.
  3. Locate the water pump, usually located at the bottom of the washer’s motor.
  4. Check if the belt is loose, damaged, or broken.
  5. If the belt is loose, tighten it using a wrench or pliers. If it is damaged or broken, replace it with a new belt.
  6. Reassemble the washer and test the drainage system to ensure proper functioning.

To purchase a new water pump belt, visit the Whirlpool website or any authorized dealer. Be sure to provide the model number of your washer to ensure compatibility with the correct belt.

Remember to always prioritize safety when working with electrical appliances. If you are uncertain about any aspect of the repair process, seek professional assistance from a licensed technician.

Examine the Drain Valve

Whirlpool Duet Washer Drain Valve

If you have tried all the previous solutions and your Whirlpool Duet washer still won’t drain, it’s time to examine the drain valve. A faulty drain valve may prevent your washer from draining properly, leading to standing water in the machine.

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To examine the drain valve, you will need to follow these steps:

  1. Unplug the washer from the power outlet to ensure your safety.
  2. Locate the drain valve on the back of the washer.
  3. Check if the valve is clogged or damaged by debris or foreign objects.
  4. If the valve is clogged, clean it with warm water and soap.
  5. If the valve is damaged, it needs to be replaced.

If you need to replace the drain valve, ensure you have the correct replacement part. Consult the user manual or contact Whirlpool customer support for assistance.

As a precaution, always remember to unplug the washer before attempting any repairs.

Call Whirlpool Customer Support

Whirlpool customer support

If you have followed all the tips and instructions provided in this article, and your Whirlpool Duet washer still won’t drain, it may be time to contact Whirlpool customer support. Don’t worry; they’re here to help you!

Whirlpool’s customer support team is available to address all your concerns and provide you with professional assistance. You can contact them via phone or email, depending on your preference. They are open every day of the week, from Monday to Sunday, so you can reach them at your convenience.

Here’s how you can get in touch:

Contact Method Contact Information
Phone 1-800-253-1301
Email Visit the Whirlpool website and click on “Contact Us” to access the email form.

When contacting the customer support team, be sure to provide them with all relevant details, such as your model number, the issue you’re experiencing, and the troubleshooting steps you’ve already taken. This will help them assist you more efficiently and effectively.

Remember, always prioritize safety when attempting to fix any issues with your washer, and don’t hesitate to seek professional help when in doubt.

Conclusion

In conclusion, a Whirlpool Duet washer not draining can be a frustrating problem to encounter. However, with the easy tips and step-by-step instructions we have provided, you can diagnose and fix the issue yourself. Always remember to prioritize safety and caution when attempting any repairs.

If none of the solutions we have presented have resolved the problem, do not hesitate to contact Whirlpool customer support. Seeking professional assistance may be necessary for further troubleshooting.

Stay on top of maintenance

To prevent future drainage issues, it is essential to stay on top of regular maintenance for your Whirlpool Duet washer. This includes cleaning the drain filter regularly and inspecting the drain hose and pump for any blockages. Neglecting these simple steps can result in further problems and may require costly repairs.

Final thoughts

Fixing a Whirlpool Duet washer not draining may seem daunting at first, but with the easy tips and tricks we have presented, you can easily troubleshoot and fix the issue. We hope this article has been helpful in resolving your washing machine woes and restoring your washer to its optimal functionality.

FAQ

Why is my Whirlpool Duet washer not draining?

There could be several reasons why your Whirlpool Duet washer is not draining. Common causes include a clogged drain hose, a clogged drain pump, a faulty drain pump motor, a malfunctioning lid switch assembly, a dirty drain filter, a worn-out water pump belt, or a faulty drain valve.

How do I check the drain hose for blockages?

To check the drain hose for blockages, follow these steps:
1. Unplug the washer and turn off the water supply.
2. Locate the drain hose at the back of the washer.
3. Remove the hose from the drain pipe and visually inspect it for any clogs or kinks.
4. Use a straightened wire hanger or a pipe cleaner to remove any debris or blockages.
5. Reattach the drain hose and ensure it is securely connected.
6. Plug in the washer and turn on the water supply to test if the draining issue is resolved.

How do I inspect the drain pump for clogs?

To inspect the drain pump for clogs, follow these steps:
1. Unplug the washer and turn off the water supply.
2. Locate the drain pump, usually found at the bottom of the washer.
3. Remove the access panel or the front panel, depending on the model of your Whirlpool Duet washer.
4. Check for any debris or foreign objects lodged in the pump.
5. Use a pair of needle-nose pliers or tweezers to remove any clogs.
6. Reassemble the washer and test if the draining issue is resolved.

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How do I test the drain pump motor?

To test the drain pump motor, follow these steps:
1. Unplug the washer and turn off the water supply.
2. Locate the drain pump motor, usually found at the bottom of the washer.
3. Disconnect the wires from the motor and remove it from the washer.
4. Use a multimeter to test the continuity of the motor’s windings.
5. If there is no continuity, the motor is faulty and needs to be replaced.
6. If there is continuity, check for any obstructions or damage to the impeller.
7. Reinstall the drain pump motor and test if the draining issue is resolved.

How do I examine the lid switch assembly?

To examine the lid switch assembly, follow these steps:
1. Unplug the washer and turn off the water supply.
2. Locate the lid switch assembly, usually located near the washer lid.
3. Remove any screws or clips securing the assembly in place.
4. Carefully inspect the switch for any visible damage or loose connections.
5. If the switch appears damaged or is not functioning properly, it may need to be replaced.
6. Reinstall the lid switch assembly and test if the draining issue is resolved.

How do I check the drain filter for debris?

To check the drain filter for debris, follow these steps:
1. Unplug the washer and turn off the water supply.
2. Locate the drain filter, usually located at the front or bottom of the washer.
3. Open the filter cover or access panel and remove the filter.
4. Rinse the filter under running water to remove any debris or buildup.
5. Inspect the filter for any damage and ensure it is clean.
6. Reinsert the filter and secure the cover or access panel.
7. Plug in the washer and turn on the water supply to test if the draining issue is resolved.

How do I verify the water pump belt?

To verify the water pump belt, follow these steps:
1. Unplug the washer and turn off the water supply.
2. Locate the water pump, usually found at the bottom of the washer.
3. Inspect the belt connecting the motor and the water pump.
4. Check for any signs of wear, fraying, or looseness.
5. If the belt appears damaged or loose, it may need to be replaced.
6. Reinstall the belt and test if the draining issue is resolved.

How do I examine the drain valve?

To examine the drain valve, follow these steps:
1. Unplug the washer and turn off the water supply.
2. Locate the drain valve, usually found at the bottom of the washer.
3. Inspect the valve for any visible signs of damage, such as cracks or leaks.
4. Check if the valve opens and closes properly.
5. If the valve is faulty, it may need to be replaced.
6. Reinstall the drain valve and test if the draining issue is resolved.

What should I do if none of the solutions have fixed the draining issue?

If none of the previous solutions have resolved the issue, we recommend contacting Whirlpool customer support for further assistance. You can reach them at [Customer Support Phone Number] or [Customer Support Email]. They will be able to provide you with additional troubleshooting steps or schedule a service appointment to resolve the problem.