Whirlpool Refrigerator Not Making Ice But Water Works: 8 Fixes!

Having a refrigerator that doesn’t produce ice can be frustrating, especially when the water dispenser works perfectly. If you’re experiencing this issue with your Whirlpool refrigerator, don’t worry – you’re not alone. In this post, we’ll delve into common reasons why your Whirlpool refrigerator may not be making ice while the water dispenser continues to function flawlessly. We’ll also provide troubleshooting tips and potential solutions to help you get that ice maker back up and running in no time.

Stay tuned as we unravel the mystery behind your malfunctioning Whirlpool refrigerator’s ice maker and explore practical steps to resolve the issue effectively.

Troubleshooting Basics

One of the Whirlpool refrigerator’s selling points is its ice maker. But like every other ice maker, you may have to deal with the Whirlpool Gold refrigerator not making ice at some point. 

A Whirlpool Gold refrigerator won’t make ice if the icemaker is off, there’s a water supply failure, the refrigerator or freezer is too warm, the water system needs flushing, or the control arm is out of position. Other reasons include a faulty door switch and a jammed or bad ice maker. 

So, there are at least eight angles of faults to look at, and I will walk you through them. We will examine how those reasons are likely to fail your refrigerator’s ice-making process and what you can do to remedy them.  

The goal is to help you get your ice maker making ice as soon as possible, and hopefully, this guide will make that solution attainable. We will also look at other ice maker-related issues, such as a leaking ice maker, odd-tasting ice, and too little or excess ice, among others.

And later on, we will look at resetting the Whirlpool Gold Refrigerator’s ice maker to find a solution.

Let’s dive into it!

Whirlpool Gold refrigerator not making ice

In a rush? Find the quick DIY troubleshooting solution for a non-working Whirlpool Gold refrigerator below

Quick Troubleshooting Guide for A Whirlpool Gold Refrigerator Not Making Ice

Likely CauseRecommended Fix
1.The Ice Maker Might Be OFFTurn on the ice maker if it’s off
2.Disconnected water supply, kinked or frozen water line, clogged filter, low water pressure, solutionConnect and turn on the ice maker supply if it’s off, unkink or unfreeze a kinked or frozen water line, change a clogged filter, and find a solution. Raise the water pressure to at least 20psi and replace a bad inlet valve
3.Warmer Refrigerator or FreezerAdjust the refrigerator temperature to about 33 – 400F and the freezer’s temperature to 00F
4.Water System Needs Flushing Flush the water system, especially after a filter change 
5.Mispositioned Control Arm Set the control arm on the ‘ON’ position but call an expert if it’s broken
6.Faulty Door Switch Replace the door switch if it won’t show electrical continuity
7.Jammed Ice Maker Chip away the excess ice, especially from the ejector’s arm.
8.Bad Ice Maker Replace the ice maker if every other fix fails or does not apply to you

Why Is My Whirlpool Gold Fridge Not Making Ice?

If your Whirlpool Gold refrigerator ice maker is not making any ice, it’s likely because of one of these reasons:

1. The Ice Maker Could Be Off

Before anything, you must ensure that your ice maker is turned on. It just won’t work if it’s off. That’s more likely when the water dispenser is running while the ice maker is not. 


Locate the ice maker’s power switch and turn it on if it’s off. Turn to your refrigerator manual if you cannot find the icemaker’s power switch.

2. Failed Water Supply

Once you confirm that the ice maker is on, but it still won’t make ice, the next check is the refrigerator’s water supply. You have to ensure that the ice maker is getting water, which means looking for possible loopholes and addressing them.

They include the following:

  • Disconnected water supply – Check your refrigerator’s cold water line to ensure it is connected and the shut-off valve is open.

  • Kinked or frozen water line – If the water supply is connected and turned on, you must ensure the water line is neither kinked nor frozen, as that’ll restrict water flow

  • Clogged water filter – The water filter clogs over time, especially after a few months of usage. Once that’s the case, the clogged filter prevents water from supplying the ice maker.

  • Low water pressure – Your Whirlpool Gold refrigerator requires a water pressure of at least 20 psi to feed the ice maker with water properly. You can determine the pressure level with a pressure gauge. 

  • Bad water inlet valve – It’s also imperative that the water inlet valve is working. If not, it’ll prevent water from adequately filling the ice maker, thus slowing down or inhibiting ice production.


Start by connecting the refrigerator’s cold water supply by turning the shut-off valve on if that’s not the case. Then inspect the water line for kinking and freezing.

Stretch out the water line if it’s kinked and run warm water through it if it’s frozen. If you’ve access to hot air, you can use it to unfreeze the waterline.

If the water filter is clogged, which you can tell from the change of the filter light, replace it. Overall, Whirlpool recommends filter replacement every six months.

Assuming there are no water filter replacement issues, employ a water-pressure gauge to check your water pressure to ensure it is 20psi or more. If it’s not, adjust it from the water main and clear any kinks.

But if the pressure is okay but the ice market still won’t get enough water, replace the water inlet valve as it could be faulty.

Why Is My Whirlpool Gold Fridge Not Making Ice

3. The Refrigerator or Freezer Compartments Could Be Warmer 

According to Whirlpool, the recommended refrigerator temperature is 33 – 400F (or 0-40C), while that of the freezer is 00F (or -180C).

Once you go past these ranges, not only will your Whirlpool Gold refrigerator fail to cool, but the ice maker may fail too. So, it’s essential to check the temperatures of the two compartments and adjust them accordingly.


Ensure the refrigerator’s and freezer’s temperatures are 33 – 400F and 00F, respectively. Adjust them if that’s not the case. 

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4. The Refrigerators Water System Needs Flushing

Whirlpool recommends flushing the refrigerator’s water system after every filter change to eliminate any trapped air. And since you should change the water filter after six months, that’s the right time to flush the water system.

If not, trapped air will block the water line, stopping the ice maker from filling up with water. 


Here’s how to flush the refrigerator’s water system after a filter replacement:

  • Hold the water dispenser lever down (depress it) using a sturdy container for 5 seconds at least

  • Release the lever and redo the process as many times as possible until the water begins flowing

  • Discard the flowing water (you may need to discard about 3 gallons to flush out all trapped air)

It may take up to a day for your refrigerator’s water dispenser to start dispensing typically and for the ice maker to work optimally.

5. The Control Arm Could Be Out of Position 

The control arm, which rests on the ice bin or beside it, gauges the ice bin’s ice lever and pauses ice production once it (the ice bin) becomes full.

So, its positioning is essential when it comes to ice production. So, inspect it properly


Check the control arm’s position to ensure it’s resting on the ‘ON’ position. If it’s not, try repositioning it. However, if the control arm is loose or broken, request an expert repair

6. The Door Switch Could Be Defective

Generally, the refrigerator door switch turns off the water and ice dispensers when you open the fridge door. If this switch is faulty, the ice dispenser won’t turn on, which may prevent the ice maker from running and making ice. 


Use a multimeter on the door switch to determine if it has continuity. If it doesn’t, it’s defective, so you should replace it. 

Whirlpool Gold Ice Maker Not Working

7. The Ice Maker Could Be Ice-Jammed

Sometimes, ice builds up around the ejector arm and other components, stopping the ice maker from producing more ice.

So, inspect your ice maker for possible ice growth, especially around the ejector’s arm, as it could be the reason your ice maker won’t make or dump any ice


Employ a plastic utensil to chip away the ice growth around the ejector’s arm and other components. 

8. The Ice Maker Could Be Bad (Needing A Replacement)

There is also the possibility that the problem could be the ice maker. It might have seen better days, especially if you are unsuccessful with all the above fixes. 


Consider replacing the ice maker as the last resort once the above fixes fail. If you have doubts, ask for an expert’s help

Whirlpool Gold Refrigerator Not Making Ice But Water Works

Is your Whirlpool Gold ice maker not working, but the water dispenser is?

Then it could be because of a warmer freezer (temperature above 00F), bad water inlet valve, faulty ice maker assembly, out-of-position control arm, or jammed ice maker. 

But before you can look at all those issues, ensure the ice maker is ON. The ice maker, as I explained, won’t work if it’s off.

Whirlpool Gold Refrigerator Ice Maker Making Smaller Ice

Because of a low water supply, your ice maker will likely make smaller cubes. So, you’ve to ensure the cold water supply valve is fully open, the pressure is enough, and there aren’t any kinks.

If the water flow is not the issue, then it could be the temperature that’s too high. In that case, set the freezer at 00F and the fridge at 33– 400F.

Whirlpool Gold Refrigerator Not Making Ice But Water Works

Whirlpool Gold Refrigerator Ice Maker Making Too Much Ice

Sometimes the ice maker could make ice in excess, which is not normal. In such a case, you should check the ice bin to ensure it’s not out of position, as that could trick the ice maker into continuing to make ice. 

The control arm could also be broken or out of position, or it could be a case of a missing shelf

Whirlpool Gold Series Refrigerator Not Making Enough Ice

If your ice maker is working but won’t make enough ice, the problem could be the water filter quickly clogging and needing a replacement. 

If not, the water inlet valve could be defective, or the refrigerator’s temperature could be too high. But still, check the water line, as it could be partially frozen or kinked.

Whirlpool Gold Refrigerator’s Ice-Tasting Odd

Here are two likely explanations for odd-tasting ice:

  • Clogged water filter – The filter might have trapped contaminants and bacteria which interfere with the ice taste. The solution is to replace the filter.

  • Old/contaminated ice – The ice cubes get contaminated when they stay in the unit for a long time. To fix that, remove the old ice to encourage the ice maker to make a fresh batch

Leaking Whirlpool Gold Refrigerator Ice Maker 

Your ice maker could leak because of ice clumping in the dispenser chute or ice bin. If that’s the case, chip out the ice and possibly defrost the unit. 

The ice maker may also leak because the refrigerator is not uniform. So, inspect it and the ice maker. Additionally, ensure the fill cup and ice trays are not out of position. 

How Do You Reset the Ice Maker On a Whirlpool Gold Refrigerator?

There are different ways to reset a Whirlpool Gold refrigerator which include:

Option 1 – Press the reset button on your Whirlpool refrigerators ice maker until you hear a beep sound

Option 2 – Unplug the refrigerator for at least 10 minutes before plugging it back and restoring the power

Option 3 – Press off the ice tray on/off switch and briefly wait before turning it on

Option 4 – Adjust the ice maker feeler arm by pushing it down until water starts filling up

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Closing Thought On the Whirlpool Gold Refrigerator Not Making Ice:

From the above discussion, there are at least eight possible explanations for why your Whirlpool Gold refrigerator ice maker won’t make ice.

You’ve to check for possible water supply failure, a warmer fridge or freezer, the need to flush the system, a mispositioned control arm, a faulty door switch, or a jammed or bad ice maker. 

Initial Checks

If your whirlpool refrigerator is not making ice but the water dispenser works, start by verifying the power source and connections. Look for any visible damage or obstructions in the ice maker area. Also, ensure that the refrigerator is properly leveled to guarantee optimal functionality.

Another step involves checking for a reset procedure. Follow the manufacturer’s guidelines to reset the ice maker. You can also power cycle the refrigerator to reset the system. Check if there are any specific reset buttons or switches that need attention.

Power Issues

Inspect the power cord of your whirlpool refrigerator for any damage that may be affecting its performance. Test the outlet with another appliance to confirm whether it’s functioning correctly. If you’re still experiencing issues, check your circuit breaker or fuse box for any potential problems.

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User Control Settings

Reviewing your user manual will help you understand how to navigate through different settings on your whirlpool refrigerator‘s ice maker. Ensure that it’s not in “off” mode and adjust temperature settings if necessary.

Ice Maker Mechanism

Component Inspection

When your whirlpool refrigerator is not making ice but the water works, start by inspecting the entire ice maker for any physical damage or blockages. Look for loose or disconnected components and check for signs of wear or corrosion on the parts. This can help identify any visible issues that might be causing the problem.

Another crucial step is to examine the ice level control arm to ensure it’s functioning correctly. You should also adjust the ice level control according to the manufacturer’s instructions if necessary. Clearing any ice buildup around this control mechanism is essential as well, as it can affect its proper operation.

Ejector Blades

Inspecting the ejector blades for obstructions or damage is vital in resolving issues with your whirlpool refrigerator‘s ice maker. Cleaning and lubricating these blades as recommended by the manufacturer can help maintain their efficiency. Ensuring that they are properly aligned and move freely is crucial for uninterrupted ice production.

It’s important to remember that a malfunction in any of these components could lead to problems with your entire ice maker, resulting in it not producing ice while still dispensing water.

Water Supply Analysis

Water Pressure

To troubleshoot a whirlpool refrigerator not making ice but water works, start by checking the water pressure. Use a water pressure gauge to ensure it meets the manufacturer’s specifications, typically around 20 psi. Look for kinks or blockages in the water supply line that might be restricting the flow of water to the refrigerator. Verify that the water inlet valve is receiving adequate pressure; inadequate pressure can lead to issues with ice production.

Adequate water pressure ensures that there’s enough force to push water through all parts of the system, including into the ice maker mechanism. If there are any kinks or blockages in the supply line, it could hinder proper water flow and affect ice production.

Supply Line

Inspecting the supply line is crucial when dealing with a malfunctioning whirlpool refrigerator ice maker. Check for leaks or damage along its length as even small leaks can significantly reduce water flow and impact ice production. Ensure that the supply line is properly connected to both your household plumbing and your refrigerator’s inlet valve; loose connections may cause issues.

Old or damaged supply lines can negatively impact your fridge’s ability to make ice. Consider replacing them if they show signs of wear and tear such as cracks, brittleness, or visible damage.

Inlet Valve

The next step involves testing and potentially cleaning or replacing the inlet valve if necessary. The inlet valve controls how much water enters your refrigerator’s icemaker from your home’s main water line. Test this component for proper functionality – it should open fully to allow an adequate amount of water into your icemaker.

Clogs within this valve are common culprits for hindering proper function leading to limited or no ice production at all from refrigerators like Whirlpool models where everything else seems fine. Check around this area thoroughly for any potential leaks which might indicate an issue with either installation or internal damage.

Temperature Concerns

Freezer Temperature

Ensure that the freezer temperature is set within the recommended range to facilitate proper ice production. Fluctuations in temperature can impact ice-making capabilities, so it’s essential to monitor this over time. Consider adjusting the freezer temperature based on the manufacturer’s guidelines for optimal ice production.

For example, if the freezer temperature is above 10 degrees Fahrenheit, it may not be cold enough to freeze water effectively and create ice. On the other hand, excessively low temperatures could also hinder ice production.

It’s important to keep an eye on any fluctuations in temperature as this can directly affect your refrigerator’s ability to produce ice. If you notice significant variations, consider reaching out to a professional technician for further assistance.

Thermostat Functionality

To address issues related to thermostat functionality, you can use a multimeter to test its performance accurately. This will help determine whether the thermostat is functioning correctly or if it needs calibration or replacement.

Proper placement and connection of the thermostat are crucial factors that contribute to its functionality. Ensure that it is positioned correctly within the appliance and that all connections are secure and intact.

If there are any discrepancies in how your thermostat operates or if it fails these tests, consider consulting with a qualified technician who can either calibrate or replace the thermostat as needed.

Filter and Flow Issues

Filter Replacement

If your whirlpool refrigerator is not making ice but the water works, one possible issue could be related to the filter. It’s crucial to follow the recommended filter replacement schedule provided by the manufacturer. Using genuine, manufacturer-approved filters is essential for proper functioning. When replacing the filter, make sure to properly install it according to the instructions provided.

For example:

  • If you have not replaced your refrigerator’s water filter in a long time, this could lead to reduced ice production.

  • Using non-genuine or incompatible filters may also hinder ice-making capabilities.

Water Flow Test

Conducting a water flow test can help identify potential obstructions that might be affecting your refrigerator’s ice-making capability. During this test, inspect all water lines and connections for any signs of blockages or damage. Comparing the water flow rate with the manufacturer’s specifications can provide valuable insights into any underlying issues.

For instance:

  • A clogged water line can significantly impact ice production even if water dispenser functions normally.

  • Comparing the actual water flow rate with what is specified by Whirlpool can reveal discrepancies that point towards specific problems.

Electrical Component Testing

Wiring Connections

Inspect the wiring connections for any signs of damage or looseness. Look for frayed wires, exposed conductors, or burn marks. Secure and tighten any loose connections to ensure a proper electrical flow. If the wiring appears faulty or damaged, it’s advisable to seek professional inspection and repair to prevent safety hazards.

It’s crucial to ensure that all wiring connections are intact and free from any wear and tear. Loose or damaged wiring can disrupt the electrical circuit within the refrigerator, leading to issues such as the failure of ice-making components.

For example:

  • A whirlpool refrigerator may experience ice-making problems if the wiring connecting the ice maker is loose or damaged.

  • Faulty wiring can also impact other functions of the refrigerator, such as temperature control and defrosting mechanisms.

Motor Functionality

Test the motor functionality using appropriate tools designed for this purpose. Listen carefully for any unusual noises emanating from the motor during its operation. Unusual sounds could indicate internal malfunctions that require attention.

Evaluate motor performance based on manufacturer’s specifications regarding speed, torque, and power consumption. Deviations from these specifications might signify underlying issues with motor functionality that need addressing.

When testing motor functionality in a whirlpool refrigerator, pay close attention to how it operates when producing water versus when attempting to make ice cubes. Any discrepancies in performance between these two functions could provide valuable insights into potential causes of malfunction.

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Advanced Diagnostics

Error Codes

When your whirlpool refrigerator is not making ice but the water dispenser works, it’s crucial to check for any displayed error codes. These codes can provide valuable insight into the specific issue affecting your appliance. Refer to the user manual that came with your refrigerator for detailed instructions on how to interpret and troubleshoot these error codes. If you continue to see error codes even after attempting troubleshooting, it’s advisable to reach out to customer support for further assistance.

It’s important not to overlook any error code as they can be indicative of underlying problems within the refrigerator. For instance, an error code related to the ice maker or water supply could pinpoint issues such as a faulty sensor, malfunctioning valve, or disrupted connection. By addressing these specific errors, you may be able to resolve the problem causing your whirlpool refrigerator’s ice maker malfunction.

Service Test Mode

Accessing the service test mode according to the manufacturer’s instructions can be instrumental in diagnosing issues with your whirlpool refrigerator. This feature allows you to perform various diagnostic tests that can help identify specific malfunctions within different components of the appliance.

Exercise caution when utilizing service test mode and follow all safety guidelines provided by Whirlpool or other experts in appliance repair. The service test mode typically enables you to carry out tests related specifically to functions like dispensing ice and checking temperature control systems.

Professional Repair or Replace

When to Call a Technician

If whirlpool refrigerator is not making ice but the water works, and all the troubleshooting steps have failed, it’s time to consider calling a repair service. A professional technician can diagnose complex issues that may be causing the problem. Seek help from authorized service centers for expert assistance in dealing with potential damage.

When basic DIY methods don’t work, it’s essential to seek professional help for effective solutions. Sometimes, underlying problems require specialized knowledge and tools that only professionals possess. Authorized service centers have access to genuine parts and are equipped to handle intricate repairs.

Cost-Benefit Analysis

It’s crucial to evaluate the repair costs versus the potential benefits of fixing the issue with your whirlpool refrigerator. Consider factors such as age and overall condition of the appliance when deciding whether to repair or replace it.

In some cases, repairing an older appliance might not be cost-effective in the long run if frequent issues keep arising. On top of that, you should explore options like DIY repair versus seeking professional repair services before making a decision about whether it’s worth investing more money into fixing your current refrigerator.

Preventive Maintenance Tips

Regular Cleaning

Regular cleaning is crucial for maintaining the optimal performance of your whirlpool refrigerator. Follow the recommended cleaning procedures provided in the user manual to ensure that you are using the right methods and products for cleaning both the exterior and interior components. Use a mild detergent mixed with warm water to clean the exterior surfaces, including handles and doors, ensuring that any spills or stains are promptly wiped away.

For interior compartments, it’s essential to keep them clean and free from debris. This includes regularly removing any expired food items, wiping down shelves, and checking for any signs of mold or mildew. By keeping your refrigerator clean inside and out, you can prevent potential issues that may interfere with ice production while ensuring overall food safety.

Timely Filter Changes

One common reason for a whirlpool refrigerator not making ice but water works could be an overdue filter change. It’s important to set reminders for regular filter replacement intervals as specified in your user manual. Monitor the filter lifespan based on usage and water quality; if you notice a decrease in ice production or changes in water quality, consider replacing the filter sooner than scheduled.

Optimizing your ice maker’s performance requires timely filter changes to ensure that impurities are effectively removed from the water used for making ice. By staying proactive about replacing filters according to manufacturer recommendations, you can maintain consistent ice production without compromising on its quality.

Avoiding Common Mistakes

To prevent issues with your whirlpool refrigerator’s ice maker functionality, avoid overloading the freezer compartment with items that could obstruct proper airflow necessary for efficient ice production. Be mindful of how items are arranged within the freezer to allow adequate space around vents and near the icemaker unit.

Refrain from placing hot items directly into the freezer as this can impact its ability to maintain optimal temperatures required for producing ice effectively. The sudden introduction of heat into a cold environment can disrupt temperature balance within the freezer compartment.

Lastly, avoid using sharp objects such as knives or forks to dislodge stuck ice in the dispenser area as this could damage internal components or cause blockages that affect proper function.

Final Remarks

You’ve now gained a deeper understanding of why your Whirlpool refrigerator might be failing to produce ice while still dispensing water. By troubleshooting the basics, examining the ice maker mechanism, analyzing the water supply, checking for temperature concerns, and testing electrical components, you’ve covered significant ground in diagnosing the issue. Remember, preventive maintenance is key to keeping your refrigerator running smoothly. Regularly cleaning filters and ensuring proper airflow can make a world of difference.

If these steps haven’t resolved the problem, it might be time to consider professional repair or even a replacement. Don’t hesitate to seek expert help when needed. With these insights, you’re better equipped to tackle the challenge and ensure that your refrigerator operates at its best.

Frequently Asked Questions

Why is my Whirlpool refrigerator not making ice but the water dispenser works?

The issue could stem from various factors, such as a faulty ice maker mechanism, inadequate water supply, temperature concerns, or filter and flow issues. Troubleshooting these areas can help identify and resolve the problem.

How can I troubleshoot my Whirlpool refrigerator’s ice maker mechanism for freezing?

Start by checking for any obstructions in the ice maker’s components. Ensure that the water inlet valve is working correctly and that the ice mold thermostat and heater are functioning as they should.

What should I do if there are concerns with the water supply to my Whirlpool refrigerator?

Firstly, inspect the water line for any kinks or blockages. Verify that the water inlet valve is operational. Check for sufficient water pressure to ensure proper functioning of the icemaker.

What temperature settings are ideal for an effective Whirlpool refrigerator ice maker?

Maintain your freezer at around 0°F (-18°C) to facilitate optimal ice production. Fluctuating temperatures may hinder this process, so it’s crucial to monitor and regulate your freezer’s temperature accordingly.

How often should I replace filters and address flow issues in my Whirlpool refrigerator?

Regularly replacing filters every six months helps maintain efficient performance. If you notice reduced water flow or dispensing issues, consider checking for clogs in both external and internal components.